Bank of Canada Governor Mark Carney holds the new Canadian 50 dollar bill
Trina Moniz is out $1,200 after the London, Ont., woman set down an envelope of cash in a place she thought was safe -- a table in her house.
But heat from the lamp on the desk warped and melted the new plastic bills, which the Bank of Canada insists have been tested in extreme heat.
Worse still, she's been told it could take six to eight months for the bank notes to be replaced.
"You're issuing this money to people and it can melt under a table lamp? They were only under there for a few hours," Moniz said.
When she took the destroyed bills, which she said had shrunk, to her bank, she was told by a teller that only a few can be replaced at the branch.
The rest she'd have to send to the Bank of Canada, she said she was told -- and that it would take up to eight months to replace them.
Moniz isn't the first Canadian to say her new polymer bills melted, others have reported the bills melting in the heat of a car or after being put through a dryer.
The Bank of Canada insists the new high-tech bills were put through rigorous tests, including exposure to extreme heat (140 C) and extreme cold (-75 C) in six different labs.
"Though polymer notes are very durable, they are not indestructible. All bank notes . . . should be handled appropriately," spokesman Alexandre Deslongchamps said in an email.
The Bank of Canada wouldn't say how long it'll take to replace Moniz's bank notes.