Credits: Dave Abel/ Toronto Sun/QMI Agency
"We want to eliminate the cell shock many people experience because the terms of their agreements lack clarity," Consumer Affairs Minister Margarett Best said in a statement.
"Service providers should give people the information they need so they understand the terms and all costs of any cellphone and wireless services agreements they sign."
Best said she will soon introduce legislation that will ensure cellphones contracts are written in plain language, with a cap for cancelling and a "modest fee" for dumping a fixed-term contract.
The legislation will be based on previous efforts from Sault Ste. Marie MPP David Orazietti to get a private member's bill passed.
"Millions of Ontarians subscribe to wireless phone services and we are moving forward with important legislation that reaches the same objectives as those proposed in two bills I previously introduced," Orazietti said in a statement.
"This is a pocket-book issue that consumers want addressed, and our government bill contains measures that will make cellphone contracts considerably more fair and transparent."
The government says more than 70% of Ontarians have a deal with a wireless provider and the industry is a rich source of consumer complaints.
More than 60% of all complaints coming in to the federal body that handles telecom service gripes centre on wireless service.